Refund policy
Last updated: October 11, 2026
14-day right of withdrawal
If you live in the EU, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To start a return, email us at baltictret@gmail.com with your order number and the items you want to return. A clear written statement is enough. You don't need to use a special form.
Hygiene exception for skincare
For health and hygiene reasons, skincare products can only be returned if they are unopened, unused and still sealed in their original packaging. Once a seal has been broken, the product can't be returned unless it is faulty (see below). This is permitted under Article 16(e) of EU Directive 2011/83/EU.
How to send a return
- Send the items back within 14 days of telling us you want to return them.
- Email us before sending anything back. We will confirm your return and send you the return address.
- You pay for return shipping, unless the item was faulty, damaged or wrong.
- Pack the items securely. We recommend a tracked shipping service.
Refunds
We will refund the product price and the original standard shipping cost within 14 days of receiving your withdrawal request. We may wait to issue the refund until we have received the items back. Refunds go to your original payment method, and there is no fee for the refund.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including any shipping costs, at no cost to you.
This doesn't affect your statutory rights. Under EU law, you are entitled to a legal guarantee if goods are not as described or are defective.
Exchanges
We don't offer direct exchanges. Return the unopened item for a refund and place a new order.
Contact
Questions about returns: baltictret@gmail.com