Shipping policy
Last updated: October 11, 2026
Where we ship
We ship to all 27 countries of the European Union. All orders ship from within the EU, so there are no customs fees or import duties.
Processing time
Orders are packed and dispatched within 1–2 business days (Monday–Friday). You'll receive an email with a tracking number once your order ships.
Shipping rates and carriers
- Baltic countries (Lithuania, Latvia, Estonia): €6.00 by DPD courier. Estimated delivery 1–3 business days.
- Other EU countries: €10.00 by tracked postal delivery, handed over to your national postal service for final delivery. Estimated delivery 4–10 business days.
- Free shipping on all orders of €75 or more, to any EU country.
The final shipping cost is always shown at checkout before you pay. Delivery times are estimates. Delays can happen during peak periods or for reasons outside our control. If your order hasn't arrived within the expected time, email us and we'll help track it down.
Addresses
Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can change the address only before the order has shipped. We aren't responsible for orders delivered to an incorrect address provided by the customer.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date. We'll arrange a replacement or a refund.
Contact
Shipping questions: baltictret@gmail.com